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What Happens to Radio?

Radio listening figures remain exceptionally high while other media are falling and failing left, right and centre. But the story isn't entirely rosy - younger people are moving away from the medium. Why is that, and how do radio companies innovate to meet the Facebook generation?

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Practical Usability: Beyond User Testing

Andrew Swartz of Serco Usability Services discusses ways in which you can ask your users to help improve your products, while still respecting the judgement of your design team.

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